Acceptable Use Policy

1. Purpose

Evaryn exists to help businesses ask their own customers honest questions and act on the answers. This policy applies to every user of the service and forms part of the Terms of Service.

2. Honest surveys

You must not use the service to create misleading surveys. In particular, you must not:

• disguise a sales pitch, a prize draw or a marketing campaign as a satisfaction survey;
• impersonate another business or person, or suggest that a survey comes from someone other than you;
• promise anonymity in a survey and then collect or attempt to identify respondents;
• use survey answers to create fake reviews, or offer incentives for answers in a way that breaks applicable law or platform rules;
• ask questions designed to trick respondents into giving information they did not mean to share.

3. Sensitive information

Do not collect sensitive information through Evaryn unless you have a clear legal basis and a genuine need, and you have told respondents why. Sensitive information includes health information, government identification numbers, account or card numbers, precise geolocation, information about children, and information about racial or ethnic origin, religious beliefs, sexual orientation or citizenship status.

Never ask for passwords or authentication codes in a survey.

4. Sending surveys

Send surveys by email only to people you have a lawful basis to contact, such as your own customers, and honor opt-out requests. Do not upload purchased or scraped contact lists. Do not use the service to send unsolicited bulk messages.

5. Content and conduct

Do not use the service to publish or collect content that is unlawful, defamatory, harassing, hateful or that infringes the rights of others, and do not use free-text questions to solicit such content.

6. Security of the service

Do not attempt to access accounts or data you are not authorized to access, probe or overload the service, interfere with other customers, introduce malicious code, or circumvent usage limits or access controls.

7. Enforcement

If we become aware of a breach of this policy, we may remove the content concerned, suspend a survey, suspend access or terminate the account, depending on the seriousness of the breach. Where reasonable, we will contact you first and give you an opportunity to fix the issue. To report misuse, including a survey you received that you believe breaks these rules, write to contact@evarynllc.com.