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Features

Ask short.Read everything.Call back.

Evaryn is a small, practical tool: surveys your customers will finish, results your team can read in a few minutes, and a follow-up list so nobody falls through. Here is each part, with what you can actually do in it.

01

Short surveys from templates

Most good surveys fit on one phone screen. Templates keep yours there.

  • Templates for a visit, a delivery, a service call and an appointment
  • Edit every word and reorder the questions
  • Keep the same survey for every location, so results compare
New survey · choose a template

Visit

3 questions

Delivery

4 questions

Service call

3 questions

Appointment

4 questions

Interface preview · demo data

02

Rating, choice and text questions

The question types small businesses actually use, and nothing exotic.

  • Rating scales from 1 to 5 or 0 to 10, with your own end labels
  • Single choice and multiple choice
  • Open text, short or long
  • Mark any question as optional
Q1 · Rating 0 to 10

How likely are you to come back?

012345678910
Not likelyVery likely

Interface preview · demo data

03

Link, email and in-store QR code

Meet customers where they already are: at the counter, in their inbox, in a message.

  • A public link per survey, and per location if you want
  • Email sending to a list you upload
  • Printable QR codes, one per location, sized for a counter card
  • Every response remembers which channel and location it came from
Share · Riverside visit
Link …/s/riverside-visitCopy
Email 212 recipientsSend
QR code Store 02Download

Interface preview · demo data

04

Anonymous responses

People are more honest when they don’t have to sign their name.

  • Anonymous mode per survey
  • No name or email address stored with anonymous answers
  • Optional “may we contact you?” question when you do want to call back
  • Respondents see clearly which mode they are in
Survey settings
Anonymous responsesNo name or email stored with answers
Ask “May we contact you?”Optional phone field, only if they agree

Interface preview · demo data

05

Follow-up with an owner and a status

The point of asking is doing something about the answer.

  • Flag responses at or below a score you choose
  • Assign each one to a person
  • Statuses: to call back, handled
  • Internal notes, visible to your team only
Follow-up · Store 02

“Nobody called me back about the broken shelf.”

Priya N.To call back

“Twenty minutes in line on a Tuesday.”

Marco D.To call back

“Restroom was out of soap.”

Priya N.Handled

Interface preview · demo data

06

Themes by manual tags and keyword rules

You decide what counts as a complaint about waiting. Evaryn counts it.

  • Keyword rules you write in plain words
  • Manual tags for anything a rule doesn’t catch
  • Matched words highlighted in each comment
  • Theme counts per location and per period
Theme rule · Wait time

When a comment contains

linewaitqueueslow

Tag it

Wait time

“Twenty minutes in line on a Tuesday morning.”

Interface preview · demo data

07

Results by location and team

One scale for every place, so comparisons mean something.

  • Average score and distribution per survey
  • Filters by location, team, channel and date range
  • Comments listed by theme, newest first
Results · last 30 days
Main Street4.2
Riverside3.6
Service desk4.0
Pickup counter3.3

Interface preview · demo data

08

CSV export and roles

Your data leaves when you want it to, and people only see what they should.

  • CSV export of responses, filtered or complete
  • Roles: owner, manager, member
  • Access limited to one location or team
  • Remove a person’s access in one step
People · roles
Ana R.OwnerAll locations
Priya N.ManagerStore 02
Marco D.MemberStore 02
responses-2026-10.csvExport CSV

Interface preview · demo data

Want to see it with your own questions?

Send us two or three questions you would ask your customers. We’ll show you what they look like in Evaryn.

Email us your questions