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Customer feedback and satisfaction surveys for small businesses

Hear whatyour customersmean.

Evaryn helps small teams ask short questions, read every answer, and call back the people who had a bad day. No guessing machine in the middle: you read the comments, you set the themes, you decide what happens next.

Try the demo surveyTalk to us

Quotes in the background: fictional demo responses

One comment, followed through

A two-star commentis a job,not a number.

When a response comes in at or below the score you set, Evaryn flags it. Someone on your team takes it, calls the customer back, writes down what was said, and marks it handled. Nobody has to remember. Everybody can see where it stands.

Interface preview · demo data

“Nobody called me back about the broken shelf.”
2 / 5Store 02 · RiversideTue 10:14Theme: Follow-up

Follow-up record

Flagged
  1. FlaggedScore at or below 2 · rule “Low score”
  2. AssignedPriya N. · store lead
  3. To call backCustomer left a phone number
  4. Called · note addedShelf replaced, apology made
  5. HandledClosed by Priya N.

Try it here

Answer three questions.Watch them land.

This is a real, working demo survey, the same shape your customers would see. Your answer joins a set of demo results so you can watch what your team would see.

Nothing is sent and nothing is saved. Your answer lives in this browser tab only and disappears when you leave or reload.

Question 1 of 3

How was your visit today?
Not goodGreat

Demo survey · answers stay in this tab

Interface preview · demo data

Demo results

responses

48

Average

3.77

By score

  • 518
  • 414
  • 37
  • 25
  • 14

Comments by theme

  • Staff15

    • “Dana remembered my usual order.”5/5
    • “Nobody at the desk when I arrived.”2/5

  • Wait time12

    • “The line barely moved around noon.”2/5
    • “Short wait today, thanks.”4/5

  • Pickup9

    • “Order was ready before I got there.”5/5
    • “Had to ask twice for my bag.”3/5

  • Cleanliness7

    • “Restroom was out of soap.”2/5
    • “Spotless, as always.”5/5

  • Something else5

    • “More parking spaces would help.”3/5

Themes, the way you define them

Sort a hundredcomments intofive piles.

Write simple keyword rules or tag comments by hand. Evaryn groups the responses and counts them. It does not try to interpret what people meant: you read the words, and the words are right there.

Keyword rules · demo

Plus manual tags for anything a rule can’t catch.

Interface preview · demo data · 12 comments, this week

“The line was out the door at noon.” “Very friendly team at the front.” “My order sat on the counter for ten minutes.” “Floors were spotless, clean restroom too.” “Still a slow wait for returns.” “Someone helped me find the right size.” “The pickup lockers are great.” “Sticky floor near the coffee machine.” “The queue for the fitting rooms never moves.” “One clerk was a bit rude when I asked a question.” “Order was correct and still warm.” “Bins were overflowing, quite dirty by evening.”

Wait time3 of 12 comments matched

Link, email or a code on the counter

From thecounter totheir phone,in one scan.

Print a QR code for the counter, the receipt or the delivery van. Paste a link in a message. Send the survey by email to a list you upload. Every answer lands in the same place, tagged with where it came from.

Link
Paste it into a text, a chat or your website.
Email
Send it to a list of customers you upload.
QR code
One code per location, so answers arrive already sorted.

Demo code: not scannable · Interface preview · demo data

Results by location and team

Every location,on the same scale.

Compare stores, desks or crews side by side. Same questions, same scale, so a 3.8 means the same thing everywhere.

Interface preview · demo data

Average score, 1 to 5

  • Store 01 · Main Street

    64 responses

    4.4Average 4.4 out of 5

    Most mentionedStaff

  • Store 02 · Riverside

    41 responses

    3.1Average 3.1 out of 5

    Most mentionedWait time

  • Service desk

    27 responses

    3.9Average 3.9 out of 5

    Most mentionedFollow-up

  • Delivery crew

    33 responses

    4.6Average 4.6 out of 5

    Most mentionedDelivery

  • Pickup counter

    52 responses

    2.8Average 2.8 out of 5

    Most mentionedPickup

Who reads the answers

The people closestto the counter.

  1. Owner

    Sees every location on one screen on Monday morning, and knows which store to visit first.

  2. Store manager

    Reads this week’s comments for their store only, and hands the bad days to the right person.

  3. Front desk lead

    Prints the counter code, checks the follow-up list at the end of a shift, marks calls as handled.

  4. Operations

    Keeps the question set the same everywhere so the numbers can be compared.

  5. Service team

    Gets the comments about deliveries and repairs, not the noise about parking.

What it does

Every feature answerssomething a customer said.

  1. “I don’t have time for a long form.”

    Short surveys from templates

    Start from a ready template (visit, delivery, service call) and keep it to three or four questions.

  2. “Let me just tap a number.”

    Rating, choice and text questions

    1 to 5 or 0 to 10 scales, single or multiple choice, and an open text box when you want one.

  3. “Where do I even leave feedback?”

    Link, email and QR code

    Share by link, send by email to a list you upload, or print a code for each location.

  4. “I’d rather not give my name.”

    Anonymous responses

    Turn on anonymous mode per survey: no name, no email address recorded with the answer.

  5. “Nobody ever called me back.”

    Follow-up with an owner

    Low scores are flagged. Assign a person, track “to call back” and “handled”, keep a note.

  6. “It’s always the same complaint.”

    Themes by tags and rules

    Group comments with manual tags and keyword rules you write, and count each theme.

  7. “How is the other store doing?”

    Results by location and team

    Filter and compare by location, team and date range, on the same scale.

  8. “Can I get this into a spreadsheet?”

    CSV export and roles

    Export responses as CSV. Give people access to their location only, or to everything.

See every feature in detail

Getting started

Runningby thisafternoon.

Your workspace is set up with you when your plan starts. We walk through the first survey together if you’d like.

Q1How was your visit today?Rating · 1 to 5
Q2What was it mostly about?Single choice
Q3Anything you’d like to add?Text · optional
Follow up when score is 2 or below

Interface preview · demo data

Data and privacy

Whose answers are they?Yours.

When your customers answer a survey, your business decides what is asked and what happens to the answers. Evaryn stores and processes them for you, on your instructions, and nothing else.

  1. 1

    Your customer

    Answers the survey

    Can stay anonymous when you switch it on.

  2. 2

    Your business

    Controller

    Chooses the questions, the people with access, and how long answers are kept.

  3. 3

    Evaryn

    Processor

    Hosts and processes the answers under a data processing agreement.

Connections
Encrypted in transit (HTTPS)
Access
Password-protected accounts, roles per location or team
Anonymous mode
No name or email address stored with the answer
Your data out
CSV export at any time
End of contract
Responses deleted after the export window set out in the DPA
Hosting
A professional hosting provider
Selling data
Never. Your responses are not sold or used for advertising.
Privacy policyData processing agreement

Last question

How wouldyou liketo start?